Terms of Service

Terms of Service

GENERAL INFORMATION

GLANZ LIFT S.

Neuhusstrasse 3 B, 6045, Switzerland

E-mail: glanzlift@gmail.com

PRICES

In the event of delays, backorders or out-of-stock items, we will endeavor to inform you as soon as possible and what we can do about it - for example, give you a refund or help you find a similar item elsewhere.

PAYMENT

GLANZ LIFT S. accepts payment with VISA, VISA Electron, Mastercard, Mobilepay. The payment will only be charged to your account when the item is shipped. All amounts are in CHF and incl. VAT.

DELIVERY

GLANZ LIFT S. strives to ship orders within 24 hours from the time of order placement. We ship to all of Switzerland. Shipping to a parcel shop is free. Home delivery costs CHF XX. 

NOTE: If there is no space at the delivery point, your package will be moved to the nearest delivery point, which you will be notified of. If there are any problems, please contact customer service.
Items are delivered every weekday. Your item will be delivered 1-3 business days [CHANGE THIS ACCORDING TO YOUR OPTIONS FOR SHIPMENT] after ordering. Extended delivery times may occur during busy periods.

RIGHT OF COMPLAINT

There is a 2-year warranty in accordance with the Swiss Sale of Goods Act. Our warranty applies to defects in material and/or workmanship. You can have the item repaired, exchanged, refunded or a reduction in price, depending on the specific situation.
The complaint does not apply to defects or damage caused by improper handling of the product/service. You must make a complaint within a "reasonable time" after you have discovered the defect/fault. If you complain within two months after the defect is discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Remember to get a shipping receipt so that we can refund your shipping costs. Please contact us before returning your product to make it as easy as possible.
For returns, complaints and use of the right of withdrawal, the item must be sent to:

Neuhusstrasse 3 B, 6045, Switzerland

COD shipments are not accepted.

REFUSAL

In the case of a refund, please contact us so that the agreed amount can be transferred.

REFUNDS/RETURNS/EXCHANGES DURING SALES

Products and orders cannot be refunded, returned or exchanged during periods of sales, special promotions or special discounts.

RIGHT OF WITHDRAWAL

As a customer, you have a 14-day right of withdrawal when you shop with us. The withdrawal period expires 14 days after you have received the goods.

The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can exercise your right of withdrawal here [INSERT A LINK TO YOUR RETURNSCENTER]. You can also use the standard withdrawal form, which you can find at the bottom of the terms and conditions.

You cannot cancel the purchase by refusing to accept the goods without notifying us.

Should you regret your purchase where a free gift is delivered with the order, the entire order must be returned.

RETURN

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

You must pay for the return of the package yourself, and you are liable if damage occurs during transportation. This means that you bear the risk of the item from the time of delivery until we have received it back.

When you return, you are responsible for ensuring that the item is properly packed. To facilitate processing time, you are welcome to include a copy of the order confirmation in the package.
If you wish to send the item back to us, we can help you with the label and we will then credit the shipping costs to your refund.
Otherwise, send to the address our team will provide you.


You cannot cancel by simply refusing to accept the goods without giving clear notice.

THE CONDITION OF THE GOODS UPON RETURN

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature, characteristics and functioning of the goods. In other words, you can try the item and it should be in the same condition as when you received it.

If the item has extraordinary signs of use or damage other than what is described above, it is considered used. This means that if you cancel the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return.

In order to receive a full refund, you must test the product for 14 days. 

REPAYMENT

If you cancel your purchase, you will of course receive a refund of the amount you have paid to us. In the event of a depreciation for which you are liable, this will be deducted from the purchase amount. When exercising the right of withdrawal, all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest form of standard delivery offered by us), will be refunded without undue delay and no later than 14 days from the date on which we have received notification of your decision to exercise the right of withdrawal.

Refunds will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the goods back, unless you have provided proof of having returned the goods by then.

REDRESS OPTIONS

A complaint about a product or service can be submitted to [INSERT ADDRESS FOR YOUR LOCAL CENTER FOR COMPLAINT RESOLUTION]

You can complain to [LOCAL CENTER FOR COMPLAINT RESOLUTION] via [LINK TO THE WEBSITE OF CENTER FOR COMPLAINT RESOLUTION]:

If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.

The platform can be found here: https://ec.europa.eu/consumers/odr/

If you submit a complaint here, please provide our e-mail address: glanzlift@gmail.com